COUNSELING BACKGROUND, IQ Solutions, Rockville, Maryland
(www.iqsolutions.com)
Eligibility: Graduate students in counseling and related academic areas
Salary: $!3.00- $16.00 per hour depending on academic level and
experience; minimum time commitment approximately 30-40 hours per week
for one semester; may be extended upon mutual agreement.
SUMMARY
Interested in working in the substance abuse and mental health services
field and in providing information to those in need? Then an
information specialist position at IQ Solutions might be the right
position for you. IQ Solutions is a communication and information
services firm, with approximately 300 employees, whose mission is to
provide people with the knowledge and services they need to improve
their quality of life. Our information specialists are often the
public’s first contact with IQ Solutions and more importantly the
individual’s first call in seeking help. While the incumbent works
under general supervision in responding to public inquiries, conducting
online literature searches, and making resource referrals as
appropriate, the information specialist generally works autonomously and
interacts directly with the caller. The individual uses the Internet
and approved online software in conducting searches. The position
requires significant attention to detail, dependability, discretion,
good professional and business judgment, and excellent client service
skills in responding to requests. The incumbent interacts regularly
with team members and supervisors.
ESSENTIAL JOB FUNCTIONS
1. Individual interacts daily with the public and prepares standard and
where appropriate develops custom responses to written, telephone, and
e-mail inquiries from the public on issues related primarily to
substance abuse and mental health.
2. Conducts research and data gathering, including manual and online
literature searches using approved databases.
3. Reviews the professional and programmatic literature in substance
abuse, mental health and related areas to identify information that will
be useful in responding to inquiries.
4. Identifies referral sources and provides information based on the
need of the requestors.
5. Performs other duties as assigned.
QUALIFICATIONS
The individual assigned to this position must be engaged in or have
completed a graduate program in counseling or a related discipline and
have a minimum of 2 years of directly relevant experience or education.
Some prior experience in conducting online literature searches is highly
desired. Experience in using the Internet and with database management
systems is needed. Familiarity with health care and substance abuse and
mental health terminology is also required. The position requires good
client service skills, dependability, and follow-through and the ability
to work as part of a team. The incumbent must be able to accomplish
tasks within established deadlines, be detail-oriented, perform
assignments with a high degree of accuracy and have the interest. and
the ability to be flexible and willing to take on added assignments and
challenges. Strong written and verbal communication skills are
required. Spanish language fluency is an added plus.
Who is IQ Solutions:
• A 19 year old Rockville, Maryland based health education, information
and communication firm
• A diverse workforce of over 300 employees
• Mission: to improve the quality of life for all
Interested in Applying: Please apply online at
http://iqsolutions.
Questions: Please send email to JBraslow@IQSolutions.com.
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